Customer Obsessed
Our leaders constantly obsess over exceeding customer expectations through exceptional customer service, lasting relationships, and trust. They understand that customer retention, referrals, and reputation are the key to growth.
Measure What Matters
Our leaders measure critical data points that help us fulfill our mission and make decisions. They understand that we can’t reward or improve what we don’t track.
Do More With Less
When constrained by budget or time, our leaders think of creative solutions. They value resourcefulness, innovation and self-sufficiency over increasing headcount or expenses.
Bias For Action
Our leaders focus on progress over perfection. They move quickly and take calculated risks for the betterment of the company.
Select The Best People
Our leaders recognize that high performing teams are our greatest business resource. They embrace a systematic approach to coaching, promoting, and retaining ideal team players.
Take Extreme Ownership
Our leaders act like owners by understanding the big picture and long-term value of decisions. They are hungry to deliver results and never say ‘that’s not my job’. Our leaders don’t make excuses or cast blame, instead take responsibility for their actions. They actively seek solutions to problems.
Give Credit Where Credit Is Due
Our leaders celebrate ideas, accomplishments, and growth in their teams. They don’t take personal credit, instead they humbly applaud each team member and the unique value they bring to the business.
May The Best Idea Win
Our leaders create a culture of collaboration, creativity, and curiosity by encouraging everyone to share their best ideas. They leave their egos at the door so the best decision regardless of position and authority, wins. Our leaders ensure ideas are data and fact driven, not just opinions.
Agree to Disagree
Our leaders respectfully challenge decisions or directions when they disagree by providing varying viewpoints from previous experience and expertise. They bring purposeful passion to finding the best idea. Once a decision is made, our leaders lock arms and commit.
Embrace Radical Candor
Our leaders challenge our teams directly while caring for them personally. They build relationships and trust and have difficult conversations out of respect and desire for their team members to improve, grow, and become the best version of themselves.
Radical Candor
Radical Candor has been embraced around the world by leaders of every stripe at companies of all sizes. Now a cultural touchstone, the concept has come to be applied to a wide range of human relationships.
Extreme Ownership
From Jocko Willink, U.S. Navy SEAL officers who led the most highly decorated special forces unit of the Iraq War demonstrate how to apply powerful leadership principles from the battlefield to business and life.
Spark
Leadership is not about job titles—it’s about action and behavior. “Sparks” are the doers, thinkers, innovators, and key influencers who are catalysts for personal and organizational change. But these extraordinary individuals aren’t defined by the place they hold on an organizational chart—they are defined by their actions, commitment, and will.
Never Split the Difference
Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss' head, revealing the skills that helped him and his colleagues succeed where it mattered most: in saving lives. In this practical guide, he shares the nine effective principles - counterintuitive tactics and strategies - you, too, can use to become more persuasive in both your professional and personal lives.
How to Win Friends & Influence People
You can go after the job you want...and get it! You can take the job you have...and improve it! You can take any situation you're in...and make it work for you!
Atomic Habits
No matter your goals, Atomic Habits offers a proven framework for improving - every day. James Clear, one of the world's leading experts on habit formation, reveals practical strategies that will teach you exactly how to form good habits, break bad ones, and master the tiny behaviors that lead to remarkable results.
Amaze Every Customer Every Time
Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.
Ideal Team Player
In The Ideal Team Player, Lencioni tells the story of Jeff Shanley, a leader desperate to save his uncle's company by restoring its cultural commitment to teamwork. Jeff must crack the code on the virtues that real team players possess and then build a culture of hiring and development around those virtues. Beyond the fable, Lencioni presents a practical framework and actionable tools for identifying, hiring, and developing ideal team players.
Great by Choice
The new study: Great by Choice distinguishes itself from Collins’s prior work by its focus on the type of unstable environments faced by leaders today. This book is classic Collins: contrarian, data-driven, and uplifting. He and Hansen show convincingly that, even in a chaotic and uncertain world,